FREQUENTLY ASKED QUESTIONS

Please reach out to your salesperson in order to arrange an appointment. To connect with a salesperson, please email sales@workshop-collection.com and we will be happy to assist you.

We offer samples on loan without fee to our clients – please reach out to your salesperson for them. We request that you send back samples that you are not using, and that all samples are returned once your project has completed.

We offer a limited amount of customization for our Signature offering- customization options are dependent on the item selected. Our Bespoke pieces offer a tremendous amount of customization- please reach out for clarification on both.

Yes. For COM/COL approvals, we will need your completed COM form and a sample of the fabric or leather selected. This process typically takes less than a week from receipt.

At times we are able to accommodate a rush order, but this is dependent on a number of factors. Please reach out to your salesperson about rush availability and any applicable fees.

Sales tax is dependent on the shipping address, as well as the locations where Workshop Collection is authorized to collect sales tax. If you are tax exempt, we will need a copy of your tax paperwork, including a completed ST-120, a resale certificate, or your tax ID.

International orders are subject to duties and taxes specific to the country where items are shipped. These fees are the responsibility of the recipient, to be paid upon delivery. Orders refused at the point of delivery will incur return shipping charges, as well as a restocking fee equivalent to the duties and taxes levied upon the original shipment.
We are required by law to list the full retail value of items ordered and contained therein directly on the package. We cannot mark any package as a gift to avoid customs and duties fees.

The lead time for each furnishing is detailed on the item’s product page. If you have concerns about specific lead times, please reach out to our team to discuss.

All of our sales policies, terms and conditions are located on our Terms and Conditions page. To see these, please follow the "Terms/Privacy" link at the bottom of this page.

All shipping costs are estimated until 30 days before order completion. At this point, shipping will be requoted as actual. This amount is due in full before an order can leave the workshop.

Items typically ship as soon as they are completed and final payment has been received. If you would like to receive a consolidated shipment, please reach out to your salesperson.

Payment is dependent on whether an order is in stock or made-to-order. In stock items must be paid in full prior to shipping. Made- to-order items are subject to a 50% deposit and 50% final payment upon completion. All purchases must be paid in full before shipping.

Yes, please confirm payment preferences with your sales representative, and we will send you a secure payment link in your invoice or instructions for sending a check. If you choose to pay for your order with a credit card, a processing fee will be applied to your invoice.

Please follow us on Instagram at @workshopcollectionnyc and sign up for emails- we will never spam you or sell your information to a third party.

Our New York City showroom is located at 39 W. 38th Street, FL 12., between 5th and 6th Avenues. Please schedule a visit by emailing sales@workshop-collection.com

Please reach out to your salesperson. if you are unsure of whom that is please email sales@workshop-collection.com and we will connect you with the correct person.